Cancellation and returns
For eligible UK online purchases, tell us within 14 days after the day you receive your goods if you wish to cancel. For an order delivered in separate parcels, the cancellation period starts after the last item is received. You then have a further 14 days to send the goods back. No reason is required. Email support@th3ivy.com with your order number and a clear statement that you wish to cancel. You do not need to wait for approval to exercise your cancellation rights.
You may inspect and try on goods as you would in a shop. A deduction may apply for handling beyond what is necessary to establish their nature, characteristics and functioning. Statutory rights for faulty or misdescribed goods are unaffected.
Refunds
Refunds include standard outbound delivery charges where the whole order is cancelled. Any premium above standard delivery is not reimbursed. Refunds are made to the original payment method within 14 days of receiving returned goods or evidence that they have been sent back, as applicable.
Return address and postage
Returns address: The Ivy, 36 Sussex Road, London E6 2PS, United Kingdom. For change-of-mind returns, customers are responsible for the direct cost of return postage. For faulty, damaged or incorrect items, contact us before returning the goods so we can arrange an appropriate return at our expense. Your statutory rights are unaffected.
Business address
The Ivy
36 Sussex Road
London
E6 2PS
United Kingdom
Optional cancellation form
You may use the form below, but it is not compulsory. Send it by email to support@th3ivy.com or by post to The Ivy, 36 Sussex Road, London E6 2PS, United Kingdom.
I hereby give notice that I cancel my contract of sale for the following goods:
- Goods and order number:
- Ordered on / received on:
- Customer name:
- Customer address:
- Date:
- Signature (only if sent on paper):