How do I choose my size?
Use the garment measurements on each product page and compare them with a similar item you own. Measurements are generally in inches. Our Size Guide includes measuring tips and centimetre conversion.
Where do you deliver?
Delivery is available to supported addresses shown at checkout. See our Delivery Information for current charges.
Will my order arrive in one parcel?
Items may be dispatched from different supplier locations and can arrive separately.
Can I order for a wedding or event?
Please contact us before placing an order if you need delivery by a specific date. Allow time to try your outfit on before the event.
How do I get help with an order or return?
Email support@th3ivy.com or use the contact form. Include your order number and details of the issue. Contact us before sending anything back so that we can provide the correct instructions.
Who pays return postage?
Customers pay the direct cost of return postage for change-of-mind returns. For faulty, damaged or incorrect items, contact us so we can arrange a return at our expense. Read our Returns and Refunds policy for cancellation instructions, the return address and refund information.